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Business Communication is one skill that will always remain the key to success in any business and profession. This book is designed to be a companion for everyone in business or profession. This difficult subject of communication has been made easy by the avoidance of management jargon and by practical examples given from everyday experience of business and industry. These actual business situations will provide a useful guide to teachers, students and executives as to the correct method of learning this subject. Wherever possible, class participation and home assignments have been indicated. Communication skills can be acquired only by practice. This book, we trust, will assist in this process if the teachers, students and others using it, follow the practical hints. Contents : 1. Objectives of Business Communication 2. Management and Communication 3. Communication Techniques 4. Communication and Decision-making 5. Readiness for Communicating 6. Barriers to Communication 7. Principles of Communication 8. Problems in Modern Techniques of Communication 9. Crosswise Communication 10. Written and Oral Communication 11. Meetings,Committees and Conference 12. Communication in the Managers Day 13. Speeches 14. Written Communication 15. Punctuation 16. Parts of business Letters 17. Some Dos and Dont s in Correspondence 18. Applications 19. Inquiries,Offers and Orders 20. Complaints,Claims and Adjustments 21. Credit Letters 22. Status Inquiries 23. Collection Letters 24. Sales and Circular Letters 25. Banking Correspondence 26. Insurance Correspondence 27. Agency 28. Foreign Trade Correspondence 29. Miscellaneous Secretarial Correspondence 30. Public Relations 31. Precis Writing of Commercial Matter 32. Report Writing 33. Minutes Writing 34. Drafting of Representations 35. Dialogues 36. Case studies in Business Communication
