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This text takes a hands on approach. Its innovative module structure allows students and instructors to focus on specific skills. While grounded in solid business communication fundamentals, this book takes a string workplace-activity orientation. As you read this book, you will discover many ways to overcome communication barriers and make your communication powerful and effective. Through numerous example and cases you will examine different communication situations and a variety of techniques for effective communication. Since every communication situation is unique,this book attempts to give you the tools to determine the best strategy in a given situation. That is why this book repeatedly urges you to examine the communication situation-the subject, the purpose, and the audience-so as to identify the most suitable way of conveying your message. Contents - 1. Fundamentals of Communication 2. Non-verbal Communication 3. Listening 4. Interpersonal Skills 5. Negotiation 6. Interviewing 7. Group Communication 8. Making Presentations-Getting Started 9. Organizing and Presenting the Speech 10. Letter Writing:Writing about the routine and the Pleasant 11. Writing about the Unpleasant 12. Writing to Persuade 13. Communication for Employment-Resume 14. Communication for Employment-Application Letter 15. Writing Effective Memos 16. Structure and Layout of Letters 17. The Framework of Report 18. Writing the Report 19. Managing Data and Using Graphics 20. Review of Writing Skills 21. The Case Method of Learning Annexure-I: Strategies to Answer During Interviews Annexure-II: Transactional Analysis
