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Packed with advice, ideas and staff development activities, this practical book aimed at lecturers, teachers and support staff working with young people and adults in further education will provide you with everything you need to manage difficult behavior and create a positive learning environment. New to this new edition:Behavior management techniques for a college environmentHow to re-engage disaffected learnersWorking with learners from a diverse range of backgroundsSupporting additional needsUsing the right sort of languageManaging difficult groups, and adult groupsExamples from prisons and work-based learning situationsMore on reflective practiceAdvice on dealing with mobile phones in lecturesSupporting students experiencing cyber-bullyingDealing with gang cultureManaging confrontations between students and lecturersEverything has been tried and tested by the author, whose years of experience in the field make this book a wise investment.
