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Although, it is vastly based on this story of 6 characters, the book initiates with a train journey from Kanpur to Delhi. The narrating author meets a young girl on the train, who offers to narrate to him an account with a prerequisite that he will have to convert it into his 2nd publication. The author hesitantly agrees. And the story is of that particular night at the call centre in Gurgaon. The story is narrated through Shyam?s perspective. The narrations include emotions of lost love, disillusioned aspirations, lack of warmth from family, stress of patriarchal system and the work environs of multinationals.
