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In the 21st century, operations managers who are responsible for producing and delivering the goods and services we use everyday, face a wide variety of challenges. The current business environment has become highly competitive because of globalization of the world economies together with the growth in e-commerce. This has resulted in a shift in the balance of power from the producers to the consumers who are now demanding increased for their money. This means firm must provide high quality products on a continuous basic with shorter delivery times and better customer service while simultaneously reducing labour and material costs. Operations managers must strive to increase utilization of existing facilities and achieve higher productivity to sustain competition, and enable their organizations to survive and grow in their business. Operations Management has a major role to play in the financial success and profitability of an enterprise engaged in producing tangible goods of offering services to its customers. Contents : Chapter 1: Operations Management-An Overview Chapter 2: Operations Strategy Chapter 3: Demand Forecasting Chapter 4: Design of Production / Operations Systems Chapter 5: Capacity Planning Chapter 6: Facility Location and Layout Chapter 7: Design of Work Systems Chapter 8: Aggregate Production Planning Chapter 9: Operations Planning and Control Chapter 10: Resource Requirement Planning Chapter 11: Scheduling of Operations Chapter 12: Purchasing and Supply Management Chapter 13: Inventory Management Chapter 14: Quality Control Chapter 15: Introduction to Total Quality Management Chapter 16: Principles and Philosophies of Quality Management Chapter 17: Tools for Process Management Chapter 18: Managing for Quality and High Performance
