Sue Madsen is a serving police sergeant with Durham Constabulary. Her current post as a police trainer and trainer development officer is based within the professional development unit of Durham Constabulary, where she deals exclusively with the operational tutelage period and assessment of student police officers. Sue also holds a Certificate of Education and is both a qualified Recruit Assessor and Police Promotions OSPRE exam assessor.
The role of the Police Community Support Officer (PCSO) is increasingly demanding and challenging, requiring constant learning and application of practical skills. This book is written as a practical guide for prospective or newly-recruited PCSOs, as well as established officers who want to refresh and develop their knowledge. Linked throughout to the National Occupational Standards, this book introduces the key, universal areas of competency for PCSOs and guides the reader through incidents typical of those PCSOs will encounter. Throughout, these scenarios are addressed with up-to-date policing methods, relevant procedure and legislation.
