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The indispensable leadership companion—updated and more relevant than ever! Part leadership manual, part short novel, this unique best-seller uses dialogues between a novice and a master teacher and between a new and a seasoned principal to illuminate how the simple act of viewing a problem through different lenses—political, human resources, structural, or symbolic—can reveal better options and solutions. Featuring reflective questions and solid strategies for meeting real-life challenges, the third edition also includes New views on building morale in challenging times A revamped discussion of mandates, standards, and rubrics A celebration of educators as skilled professionals Expanded conversations about hope, faith, and parental involvement Sometimes all it takes to solve a problem is to reframe it by listening to wise advice from a trusted mentor.