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Focusing on an effectiveness-driven approach tmanagement in the human services, RinJ PattiÆs The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research tprovide an essential perspective on what managers dtcreate and sustain organizations that deliver high quality, effective services tconsumers Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised The Handbook explores the challenges of managing in a human services context; managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff tdeliver high quality, culturally relevant services; building agency governance, planning, and financial infrastructures that support effective services; and engaging key constituencies tshape policies and interagency collaborations A final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field The Handbook is accompanied by an InstructorÆs Manual Featuresáá Focuses on how policy, organization, and ideology in the human services shape the practice of management Explores the particular knowledge and skills needed tbe successful as managers in human services Considers ways in which human services workers, including women and persons of color, are developed and empowered tperform at a high level in delivering services tclients Covers timely topics within social welfare, including diversity, social justice, evidence-based practice, and ethics Offers increased attention tmanaging in the external environment, including planning, governance, and financial issues Includes cases, exercises, summary tables, and Internet resources, as well as Part Introductions, written by the editor, that provide an overview of the chapters and show how they relate tone anotherááThe Handbook of Human Services Management is ideal for use by graduate students in Social Work Administration/Non-Profit Management in introductory courses in human services management, introductory courses in organizational theory, and specialized courses in supervision, personnel management, and financial management At the doctoral level, the book can be used for courses in organizational theory or macrpractice theory
