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Social workers have roles that require them tengage with clients and families whmay be reluctant clients, ambivalent or resistant towards those seeking thelp and protect This includes safeguarding roles in relation tchildren and vulnerable adults, and work tengage with marginalised groups such as young offenders and those with mental health and substance misuse problems The text addresses issues in relation tthe main client groups, and specific chapters take an overview of issues such as understanding and defusing aggressive behavior and keeping yourself safe from assault