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Hospitality or hotel industry as it is commonly known is an integral part of the vibrant and dynamic tourism sector. Hotel comprises of various departments based on its functions, and Rooms Division Department is one of the core departments which contributes maximum to the revenue and profitability of a hotel organisation. Accommodations Operations or Rooms Division comprises of two distinct departments that work closely in preparing the product and making it available or sale – Rooms. Housekeeping on one hand is responsible for cleanliness, upkeep and aesthetics of guest rooms and other guest areas. Whereas, Front Office is responsible for timely and optimal sale of rooms. The book also incorporates modules on Facilities Management which is a specialised term for managing premises for operational and maintenance departments. This broadens the scope of housekeeping both in terms of functions and organisations. India has witnessed an unprecedented growth in the number of hotels, retail stores, malls, office complexes, residential complexes, with this up and coming facilities management sector and this adds to the timeliness of this book. This book is a recommended text book for the course BBA in Hospitality and Facilities Management (HFM), and other hospitality courses will also find it useful. It is a handy book which integrates theoretical and practical components. Since it is for beginners studying hospitality course(s), the authors have especially taken care to keep the language simple, use figures and formats wherever possible. Contents - 1. Introduction to Housekeeping 2. Cleaning Equipment and Tools 3. Cleaning Agents 4. Front Office Department 5. Reservations 6. Cleaning Routine of Housekeeping Department and Guest Rooms 7. Cleaning Routine of Public Areas 8. Pre-arrival Procedures 9. Guest Stay 10. Guest Departure 11. Facilities Management Glossary and Terms Practical Semester One Practical Semester Two
