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Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - texplore their responses tthis turn tconsumerism Focusing on health, policing and social care, it vividly brings tlife the contentious and troubled relationships between government, services and users Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerismIt draws on recent controversies about choice in public services tbring them in line with the experiences and expectations of a consumer society It offers a fresh and challenging use of popular understandings of the relationships between people and services targue for a model of publicness based on interdependence, respect and partnership rather than choice
