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The Handbook of Metrics for Research in Operations Management is a compilation of multi-item scales and objective items that can be used tconstruct surveys and questionnaires in Operations Management Such surveys can be sent tmanufacturing or service managers tcollect empirical data on their operations for research purposes The metrics can be used tmeasure constructs such as Total Quality Management, Just-In-Time manufacturing, Operations Strategy, Technology Management, Supply Chain Management, performance of operations and related concepts Each article is summarized in a standard format consisting of the following elements:Citation: The citation for the article being summarizedScale Listing: A list of the questions (items) included in each of the scales tested in the articleConstruct Description: A description of the meaning of the scales, the literature used and grounding of the constructs A further description of the items can alsbe includedMeasurement Description: How the measurement was done Whether the scales were grouped intfactors and what format was used (eg Likert) for the scaling of the questionsDevelopment: What process was used tdevelop the scales including pre-testing, split sample approaches, exploratory factor analysis or other methods?Sample: What data were collected tdemonstrate reliability and validity? Whreceived the surveys (eg managers, nurses, students)? What was the sample size and the response rate? What measures were taken treach non-respondents and ttest for possible response bias?Reliability and Validity: The measures used ttest for reliability of the scale (eg Cronbach Alpha or split halves methods) The tests used for convergent and discriminant validity Was unidimensionality demonstrated, if show?Scores: The factor loadings and standard errors together with other scoring information obtained Other Evidence: Any other evidence related tthe measurement reliability and validity of the scaleReferences: Citations for the references used in the summary
