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Time-tested techniques for avoiding 20 most common communication mistakes! This user-friendly resource for school leaders provides practical strategies for improving daily interactions with students, colleagues, parents, and the community Each chapter presents ready-to-use tips for effective verbal and written communications The author offers dos and donts for difficult situationsùincluding grief and healing and straight-talk techniques for approaching sensitive topics such as sex, gangs, and substance abuse This revised edition features: - How-tos for dealing with natural and man-made disasters - A new chapter on differentiating communication treach a wide audience of stakeholders - A new section on communicating with school board members
