Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago Illinois. She has been an educator for over 25 years She has been a teacher assistantDennis R Pollack is a clinical psychologist in Spokane Washington. Before starting his private practice he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol.
