Trish Hafford-Letchfield teaches at London South Bank University on the MSc Social Work, Leadership and Management PQ Award and on Pedagogical awards for academic staff. She has several years experience of managing adult services in the statutory sector and is currently Chair of a voluntary sector agency for Older People. Trish has several articles and books on management and organisational issues and has a particular interest in social inclusion issues in social work and social care and is currently researching the lifelong learning of Older People using Social Care Services .
This book focuses specifically on quality assurance in the social work and social care context. Designed for managers and practitioners responsible for quality assurance and performance management, it utilises traditional theories and seeks to adapt these to meet the social care environment. The history and background to the development of 'quality' are examined and the literature and research reviewed in order to develop a theory base. Common practical issues and dilemmas for managers are explored with a clear service user focus throughout. Using an accessible style, this book enables readers to transfer learning to their own unique settings and roles.
