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The basic idea behind this book of “Quality Management” is to bridge the gap by conserving all the prominent features, which are generally visible in international textbooks and at the same time, the goal is to supplement the book with relevant examples from the Indian perspective. Throughout this book, I have made an attempt to provide a pleasant experience while going through the seemingly tough business models and difficult concepts applicable in the world of Quality Management. The language used in this book is very simple and all the concepts related to quality are elaborated in a brief and crispy manner. I hope the readers will enjoy reading the book and I look forward to receiving comments and suggestions from the students and teachers using this book at email ID [email protected]. Contents - 1. History of Quality 2. Introduction to Quality Management 3. Principles and Philosophies of Quality Management 4. Costs of Quality 5. Quality Circles and 5S Principles 6. Quality Engineering 7. Continuous Improvement and Kaizen 8. Principle of Six Sigma 9. Design for Six Sigma 10. Quality Audit
