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<p><b>Contents</b>- Quality Concepts and Its Evolution, Quality Gurus, ISO-9000 Series of Standards, QS 9000 Quality Management Systems, ISO-14000 : Environmental Management Systems, OSHA-18001 : Occupational Health and Safety Assessment Series, Quality System Documentation, Quality Audit, Total Quality Management : Methodology and Implementation, Quality Circles, Statistical Process Control, Quality Function Development, Taguchi Methods for Total Quality Control, Just-in-time &amp; Total Quality Management, Failure Mode and Effect Analysis (FEMA), Defects, Reliability and Availability, Six Sigma Quality Strategy, Business Process Re-engineering, Human Behaviour &amp; Theory X, Y, Z, Leadership &amp; Quality Management, Change Management, Creativity and Innovations, Knowledge Management, National &amp; International Quality Awards, Case Studies, ISO 9000: Quality System Model Elements &amp; Standards, ISO 14001, EMS, OHSAS-18001 Standard.</p>
