While the book is geared specifically for the university and professional students, it is equally suitable for teaching community and practicing managers. The present eighth edition of the Book 'Administrative Office Management', earlier entitled as 'Office Organisation & Management' incorporates almost all the changes that have taken place in the realm of Office Management A comparison of today`s office with the office of a decade earlier explains the advent of information explosion and tremendous transformations in the management of Modern Office. The advent of E-mail, Table PC, Pen Drive, Voice Mail, i-phone, g-phone, broadband spectrum, LCD and Plasma TVS, Tele and video conferencing, CISCO Telepresence, LAN and WAN, Venn fur, Vivid 2020 and several other gadgets have changed the face of Modern Office. 'The Paperless Office', 'The Global Office', 'The Mobile Office', and 'The office in your Pocket' have come to be recognized as relevant and feasible. Special emphasis has been given to restructure the book in the light of above advancements made in the Mechanisation of `Office` and `Office Communication`. The growing popularity of `Vaastu` and `Feng Shui` concepts and their use in offices have been recognized by including a special `APPENDIX` at the end of the Book. In addition, three new topics `The Art of Speech Making`, `The Art of Listening` and `Office Etiquette` have also been incorporated as Appendices. University and Professional Examinations syllabi and questions upto July 2009 also have also been incorporated at appropriate places. While the book is geared specifically for the university and professional students, it is equally suitable for teaching community and practicing managers. Contents : 1. Modern Office and Its Functions 2. Office Management 3. Office Organisation 4. Office Administration 5. Office Space Management 6. Environment Management 7. Office Systems and Procedures 8. Office Services 9. Office Machines and Equipment 10. Office Forms - Design, Management and Control 11. Records Management 12. Office Stationery and Supplies 13. Communication Management 14. Office Correspondence and Mail Service 15. Management Reporting 16. Human Resource Management 17. Work Improvement & Work Measurement 18. Secretarial, Clerical and Reception Services 19. Collection of Data 20. Control of Office Costs 21. Miscellaneous Topics Appendices Syllabi of Office Management Bibliography

The present Seventeenth edition of the book 'Office Management' incorporates almost all the changes that have taken place in the realm of Office Management. Special emphasis has been given to restructure the book in the light of advancements made in the mechanisation of `Office` and `Office Communication`. The growing popularity of `Vasstu` and `Feng Shui` concepts and their use in offices has been recognized by including a special `APPENDIX` at the end of the book. University and professional examination questions for the last several years have been incorporated in appropriate places, which will prove a valuable help to students while preparing for their examinations. While the book is geared specifically for the university and professional students, it is equally suitable for teaching community and practicing managers. Contents : 1. Modern Office and its Functions 2. Office Management 3. Office Organisation 4. Office Administration 5. Office Space Management 6. Environment Management 7. Office Systems and Procedures 8. Office Services 9. Office Machines and Equipment 10. Office Forms − Design, Management and Control 11. Records Management 12. Office Stationery and Supplies 13. Communication Management 14. Office Correspondence and Mail Service 15. Management Reporting 16. Human Resource Management Appendices

Tourism is a service industry, which has been growing at a fast rate to be one of the biggest industries in the world. According to WTO (World Tourism Organisation) in 1995, there were more than 5000 million tourists and they generated more than 350 billion dollars and in the same year travel and tourism produced direct and indirect employment for more than 20 million people, which accounts for 11% of the global workforce. Next to the oil and automobile industry, tourism has gained its place in the world`s top 3 industries. In this way, we see that tourism is a great economic force, as a source of foreign exchange and catalyst of development; hence, governments of developed countries of the modern world have realized the importance of tourism. Tourism plays an important role in the economic development of many parts of the country and world. The hospitality industry is growing rapidly in our country and in many parts of the world. Since there has been a growth in travel business leading to hospitality boom in order to cater to the people`s comfort away from home, be it their stay, food or beverage. Today, the benefits of tourism are not to be judged in terms of economic benefits only. Tourism provides social, cultural and educational benefits as well. There are hugs opportunities for the qualified professionals in this field. This book has been written to address the various aspects of tourism in the global context. Contents : 1. Introduction to International Tourism Management 2. Emergence of Hotels, Aviation and Tourism 3. Role of State in Promoting Tourism 4. Travel Barriers, Travel Advisories, Crisis Management 5. International Hotels 6. International Tourism Sales and Marketing 7. Marketing Research, Positioning and Travel Distribution System 8. International Tourism-Growth Future and Impact of Technology

This book emerged from my seventeen years of association with undergraduate Commerce students wanting to be equipped with human relations etiquette as they leave the institute and embrace professional life. My initial motivation was to address students who approached me with a request to aid them develop communication skills, dwelving deeper, only to realise that facets of professional etiquette was the actual requirement. I have been trying to help and gave them considerable guidance about what I considered appropriate advice about professional etiquette. Having trouble as to provide a onestop solution guidelines to the various facets of etiquette, this book fills that gap. Are you a student who is about to embark on the new job you have been recruited in a multinational organization who feels that you should brush up on etiquette that is globally expected? If yes, this book is written for you. Do you know that fear of embarrassment of doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting? If you have had some awkward moments where you aren't sure which fork to use or which side of the plate is yours or if you have ever had to make small talk with an executive and been lost for words you know just how agonising such moments can be. However, what can be even more damaging to your career are those things you aren’t aware of, the social gaffes you aren't even aware of making. In this book, you can be reassured that you can handle most of those socially difficult moments, and perhaps, give you that extra edge in areas that you have never thought of before. Contents - 1. Networking Etiquette 2. Surviving the Job Interview 3. Workplace Etiquette 4. Email Etiquette 5. Netiquette 6. Social Media Etiquette 7. Culture and Etiquette

This book covers all the aspects of human intelligence in terms of values and ethics. This is a modest attempt to cover all the aspects of Indian Ethos which can be easily understood, which are categorized in fifteen chapters with individual contents. The very first chapter − Bases of Indian Ethos − covers each soul is a potential God, a holistic Approach towards humanity, Importance to Subjectivity / Objectivity, Karma Yoga, Yogah Karmasu Kaushalam, Human Co-operation, Summary and exercise. Chapter 2 includes Modern Approach towards Indian Ethos that will be detailed as Introduction, Indian Management Thoughts, Holistic Approach to Management, Indian Ethos − Defining the concept, Sadhana −In Management context, Indian Ethos − Modern Management Concept, The Tatwas in Indian Ethos and the exercise. Indian Ethos Management Thoughts and Practice is covered in Chapter 3 that incorporates Harmony with Environment, Dharma, Swadharma and Detachment, Holistic approach to Personality, Dharmic Leadership, Personality, heredity and Environment. The discussion about Ethos in Indian context is continued in Chapter 4 that includes Introduction as a social Audit of Indian cultural environment, Eco-friendly Technology and Ecological Responsibility of Business, Understanding Work Ethics and Ethics in Work, Business ethics, values and human rights, Common ethical and Unethical Business practices, Holistic approach to management and Exercise. The new concept of Management Performance − Indian Context can be well understood in Chapter 5 as a Managerial functions and organizational functions, Flow of managerial process, Indian management thoughts and practices, Management Cycle. The current trends and Era in Knowledge Economy is discussed in Chapter 6 with details in terms of Introduction −− Knowledge workers (People), The age of the knowledge capital, Building blocks of a learning organization, Structure of the new people management, Business strategy, and summary and exercise is given at the end. Chapter 7 includes Learning and Education System in India covering Defining Learning, types of learning, Selective theories of learning, Importance of Learning, Gurukul System of Learning, The beginning of modern education system, Distinguish the traditional Indian Nature of Learning with the Modern Method of Learning, Achievements of the Indian education system and brief summary and exercise. Human Values and Its Implications is taught in Chapter 8 that includes importance of Human Values, Objectives of value-based system, Interrelation of Values and Skills, Learning through Traditional methods of mind purification, Modern methods of mind purification, Implications in practice, Learning values through cases with summary and exercise. The importance of Work Ethics and Motivation is covered in Chapter 9 with details of Value concept, Human and ethical values are the wealth of character, Need for human values and ethics, Work motivation, Indian approach to motivation, Western approach to motivation, Indian ethos and motivation, American style of motivation and Japanese style of motivation The new and fresh Chapter 10 will put a focus on Value-oriented Holistic Management with definition about, Values, Dharma, Moral and ethical values, The brief discussion about Significance of values, Golden rule of ethics, Values and skills, Values and the workplace, Value-based Human response management, Need of value-based holistic management, Value-driven management, Indian culture and wisdom, The ethical and spiritual values and Methods of heart and mind purification. Indian Styles of Leadership is well discussed in Chapter 11 covers Indian styles of leadership, `Born` leaders and `Made` leaders, Styles of management, Karta in Hindu undivided family, characteristics of leading business industrialists in India, Leadership Matrix analysis, Entrepreneurial leadership style, Role of Transformational leadership, Role of leadership character in management, Leadership style change according to the situation, with summary and exercise. The best examples about Top Leaders as Role Models is seen in Chapter 12 includes Characteristics of the Indian leading industrialists, Family-managed Indian business organizations and MNCs in India, The structure of task-high leadership, The importance of values in leadership and Changing leadership style. Value-based Leadership − In Consciousness is covered in Chapter 13 with details about Aspects of science and consciousness, Consciousness in organizational theory, Management − The Lord Shiva of management, The deepest of your values at work, Spirituality in management. Chapter 14 gives in-depth information about Social Harmony and Social Morality that includes Mental Health, Ethics and morality, Corporate entity in ethics and morality, Holistic approach towards etho-morality, Salient Aspects of Social-cultural Change in India with Summary and exercise. Really, it is a modern approach that can be visualized from all the angles of Indian ethos. Contents : 1. Bases of Indian Ethos 2. Modern Approach towards Indian Ethos 3. Indian Ethos managements − Thoughts and Practices 4. Ethos in Indian Context 5. Managerial Performance − Indian Context 6. Era in Knowledge Economy 7. Learning and Education System in India 8. Human Values and Its Implications 9. Work Ethics and Motivation 10. Value-oriented Holistic Management 11. Indian Styles of Leadership 12. Top Leaders as Role Models 13. Value-based Leadership − In Consciousness 14. Social Harmony and Social Morality 15. Case Studies Selective Readings Websites

Excellence is a continuous journey. When one goal is achieved. we have to again strive hard for another higher and more valuable goal. Goals and their achievement are less important. What matters most is the efforts to improve, enhance and make things better than earlier. This thinking style and practice constitute the core of the philosophy of excellence. Excelling in an unending process. Then, sky is the limit. But this process is not automatic. It needs an appropriate mindset and level of thinking We must view every task as an opportunity to make the best use of our potential and better things around. This mindset and line of thinking induces us to consider each of our job seriously and perform sincerely. This is our first step towards excellence. Progress requires integrity. This integrity must be reflected in our thoughts and actions. We should feel extremely sad and annoyed for our mistakes and also should learn from them, for a bright future. Similarly, we should never stick to our achievements and should not be happy with our glorious history. We must develop an unsatisfying thirst to move ahead on the path of improvement and progress all the time. We should think less of our achievement and more of the achievable. Life is lively if we move ahead, stagnation, passivity and lethargy is death. So long as we actively work with passion, we truly live the life. Contents : 1. What Is Excellence? 2. Strategy and Culture The Corner Stones of Excellence 3. Strategy Implementation 4. Organisational Culture 5. Leadership 6. Creating Excellence in The Process − Tools and Techniques for Excellence 7. Excellence Skills Bibliography

This book emphasises how people understand issues and dilemmas that pose challenges to employees and decision-makers. These problems have a significant bearing on employees careers and organisational effectiveness. Case incidents equip business management students to identify triggers that influence work culture, leadership styles, workplace dynamics, employees relations, etc., across organisations, diciplines, and hierarchies. We offer experiences, insights, and expertise to handle your workplace problems successfully and ultimately create an employee-friendly, vibrant working culture. In addition to reading this book, you might want to seek the services and professional advice of a coach, business psychologist, or consultant. Each of them should be able to offer you tailored, detailed and impartial counsel on the more challenging interpersonal and intrapersonal issues you might face at work. Contents - Case Incident 1 : The Paradox of Overpromise Case Incident 2 : The Champion of Employees' Retention and Culture Building Case Incident 3 : Strange Habit of General Manager Case Incident 4 : INR 2 Recovery from MLA Case Incident 5 : The Chameleons at Work Case Incident 6 : Defeating Discouragement Case Incident 7 : At the Crossroads Case Incident 8 : The Pitfalls of Incompetent Leadership Case Incident 9 : The Power of Honesty Case Incident 10 : Off-the-clock vs. Work-life Balance Case Incident 11 : Overcoming Employees’ Resistance Case Incident 12 : The Price of Trust Case Incident 13 : The Nightmare of Targets Case Incident 14 : Kureshi's Dilemma Case Incident 15 : The Perils of Corporate Social Responsibilities Teaching Notes Possible Solutions

The importance of Case Studies in teaching pedagogy is undeniable. As such, the subject and its basic concept are required to be clearly understood by all those who are associated with the EDUCATION Industry. A number of well written books are available on the subject. However, we felt there was a dearth of a case study books which is very simple to understand, which is addressed to the student community and also which is relevant to the Indian condition. Hence, our endeavour to fill this gap. The 22 cases that we have written are unique and represent the scenario as it exists in the developing country like India. This book will be of great help to the students appearing for MBA, MMS, MBA (Part Time), M.Com. and other allied Management Courses of Indian Universities. More particularly, the book covers the portions of Mumbai, Pune, Nagpur, and other universities in the Western Region. Contents - Case 1 : Grihasti Pvt. Ltd. Case 2 : Javed Decorators Case 3 : Genesis Case 4 : Indra Tex Case 5 : Synage Case 6 : Dharya Information Pvt. Ltd. Case 7 : Shree Datta Jaggery Factory Case 8 : SVS Group of company Case 9 : Animal Angle Foundation Case 10 : GCCPL Shipping Company Case 11 : Infovision Technical Services Case 12 : Fledgelings Consultancy Services Case 13 : Take A Break Case 14 : Let's Speak - Call Centre and English Speaking Training Centre Case 15 : Kool-Fun Enterprise Case 16 : A Look Back at Time Case 17 : Gokul Nursing Home and ICCU Case 18 : Mahakali Constructions Case 19 : Sakhi Garments Cooperative Society Case 20 : Kailash Carriers Limited Case 21 : Savvy Pvt. Ltd. Case 22 : Astral Glass Private Limited Appendices Bibliography

Disaster management is actually a management of resources and informations relating to disastrous events and is measured by how one coordinates these resources, effectively and efficiently, to the common benefit. The managerial ability to effectively deal with a disaster, is an issue to reckon with. Disasters, both natural and man-made, have been an inevitable part of human life. it is evident that the disaster problems cannot be singled out. They are cut across various disciplines and as such addressing a single area of concern does not mean a solution to the disaster management problems. The issue of addressing the disaster management problems has been taken up by many organizations, nationally and internationally. A book on disaster management, should be able to give the multi-dimensions and characteristics of disaster, so as the role of various agencies, like United Nations, Government of India, in preventing an effective control of disasters. This also pictures the roles of various non-government organizations, volunteers, relief organizations, etc., in assisting counter disaster Disaster management deals with issues relating to planning, risk assessing, organizing, coordinating, communicating, etc., both at individual and organizational levels. This book gives insight into the above areas of a disaster, by giving very valuable information and analysis. This book involves studies in the issues of disaster and development, national policies on disaster management across the world and the problems of disaster management in depth. Certain case studies are provided with an idea to give practical.examples, however, their results and remedies cannot be copied for all, as disasters are different and different in nature and treatment. This is particularly so, as the case studies and their out come, can neither pre-empt nor avert eventualities This book contains three sections: Disaster and Development, Prevention and Management of Disaster. Some relevant case studies are appended to each sections of the book. Some photographs to show the aftermath of disaster is also given to get an eye sight. This volume contains well researched materials on the aspects of various disasters. It is always the practice to express a disaster in terms of loss of life, loss of property, loss of resources, etc., and quantify the total loss. However, this signifies a need to go beyond a certain disaster and evolve suitable strategies in future to counter these phenomena. The very purpose and aim of the disaster management is to minimize the loss of life and resources. Contents : 1. Introduction to Disaster Management 2. Natural Disasters-Mitigation Efforts 3. Man-made Disasters 4. Disaster Operations Management 5. Institutional Awareness and Safety Programmes 6. Psychological and Social Dimensions in Disasters 7. Applications in Disaster Management 8. Disaster Management in India Case Studies Annexures References

Nowadays, different teaching pedagogies are used to impart training and education. Case study method has gained more popularity and is widely accepted in B-Schools and corporate trainings. In this book. we have made an effort to editing 30+ case studies to facilitate both teachers and students of management education. Editing this book has been a lot of learning for us and we sincerely hope that the reader will get value out of it. We have tried to strike balance in presenting the concepts and applications both, of some of the new ideas. Generally, most of the cases are developed with the help of data collected from interviews of officials and various sources like websites of respective companies, newspaper articles, academic journals, etc. Since case studies are widely used in management education, we hope that this new title will make a valuable contribution to widen the use of the case study method. Contents - 1. Introduction to Case Method - Dr. Srinivasan R. Iyengar 2. Writing Teaching Notes - Dr. Sarika Mahajan 3. Hotstar Acquisition by Disney- Star in Galaxy Adding to Milky Way - Dr. Sadhana Kapote, Dr. R.K. Srivastava & Dr. Prashant Salwan 4. FedEx an Airline Giant- Internationalization Journey and Way Forward - Sagar S. Vasan, Dr. Chandrahauns R. Chavan & Dr. Prashant Salwan 5. Bigger than the Brand - Dr.Suvrashis Sarkar & Dr.Kavita Laghate 6. Yes Bank Ltd: What Went Wrong? - Dr. M.S. Devi & Dr.Sarika Mahajan 7. Will the Phoenix Rise Once Again BookMyShow Case? - Dr. Ashish Ambasta, Sahil Tayal & Dr. Prashant Salwan 8. GlobalGyan: Dilemma of Strategic Choices - CA Vinay Gudi & Dr. Ranjan Chaudhuri 9. Renaul KWID – Fractal Innovation - Dr. Ashutosh Gadekar & Dr. Srinivasan R. Iyengar 10. The Zoya Sparkle - Alka Purohit, Dr. Anil Pande & Dr. Ranjan Chaudhuri 11. B2B on Blockchain or Not? - Atul Arvind Patankar, Chandrahauns R. Chavan & Prof. Prashant Salwan 12. Innovalus Technologies – Reinventing Strategic Talent Acquisition - Dr. V. Selva Lakshmi, Dr. Durdana Ovais & Dr. R. Srinivasan 13. Transforming – Last Mile Digital Delivery - Dr. Roopali Srivastava & Dr. Ranjan Chaudhuri 14. Food on the Go – FoGo - Reema Shah & Dr. Kavita Laghate 15. M-Indicator - Surbhi Rathod & Dr. Kavita Laghate 16. Downfall of GMIPL - Ashish Bist & Dr. Ranjan Choudhury 17. v-shesh – Opportunity to Ambition - Kavita Mishra Pandey & Dr. Kavita Laghate 18. Taboo to Wellness: Toy or Treatment? - Vivek Sharma, Monika Chandel & Dr. R. Srinivasan 19. Yewale Amruttulya Tea - Dr. Swati Kulkarni & Dr. R. Srinivasan 20. Paani Foundation: A Case of Celebrity’s Social Endorsement - Dr. Pavan C. Patil & Dr. Kavita Laghate 21. Register the Growth – Anulom Way! - Ajit Navare & Dr. Prashant Salwan 22. Kalinga Institute of Social Science – A Sustainable Social Entrepreneurship Model - Dr. Sonali Senapati & Dr. Sarika Mahajan 23. Dilemma of a Young Manager! - Dr. Shajratul Dur Khan & Dr. Sarika Mahajan 24. How Jio Disrupted the Telecom Market? - Rishika Bhojwani & Dr. Ranjan Chowdhuri 25. Vegan Diet – Is it a Game Changer? - Swapnil Shah & Dr. R. Srinivasan 26. Punjab National Bank and Nirav Modi: Scammers of the Decade - Dr. Sarika Mahajan 27. Efficient Human Power – Road to Success - Savita Tilak & Dr. Kavita Laghate 28. LVMH: The Road Ahead… - Dr. Sandeep Bhanot, Dr. R.K. Srivastava & Dr. Srinivasan R. Iyengar 29. Srikem Laboratories – Ready for the Big League: A Case Study - Dr. Venkatesh Katgeri & Dr. R. Srinivasan 30. Spice it Up My Way – Emperor Akbar - Venkatesh Iyengar & Dr. Kavita Laghate 31. Biryani by Kilo: Aromas in the Clouds - Meera Tenguria & Dr. Srinivasan R. Iyengar 32. Customer Relationship Management (CRM): Examining Critical Success Factors - Lawrence Fernandes, Shwet Kumar Pandey & Dr. Srinivasan. R. Iyengar 33. Breaking Traditional Walls through Modern Tools: A Case Study on Sukhibhava Foundation - Dr. Prachi Beriwala & Dr. Sarika Mahajan 34. Spend Analytics, Supplier Segmentation and Process Automation - C.G. Prakash & Dr. Kavita Laghate 35. Resourceful but Not Resourced: Solar Entrepreneur - Sachin Rele, Dr. Chandrahauns R. Chavan & Dr. Prashant Salwan