This book covers all the basic aspects of technical writing and so, it is a one stop reference point for the new writers and even those who are pursuing a career in this field. This book is not restricted to the technical writers. It can be used by anyone who is interested in learning to write well--freshers, technical writers, translators, managers (not related to documentation), students, etc. For those who are looking at making a career in this field, this book will help them understand the concepts of technical writing which will in turn help them make appropriate decision regarding their career choice. This book will act as a comprehensive reference guide for technical writers, with the objective to teach them the basic concepts (if they are not still aware of it), the various tools used, the use of styles and formats, the language and the sentence structure, and the documentation process that is usually followed. It will also provide information about audience analysis, planning, usability, language, indexing, rewriting, editing, style guides, tools, document design, and checklists. Makarand (Mak) Pandit says, 'This book is a must-have for new entrants as well as professionals. All these years I have been asking my students and colleagues to read the books written by foreign authors. Now I can proudly direct them to this book'. Contents - Part I : About Technical Writing 1. Frequently Asked Questions 2. Introduction to Technical Writing 3. Skills of a Technical Writer 4. Documentation Types Part II : Documentation Development Life Cycle (DDLC) 5. Documentation Process 6. Integrating DDLC and SDLC 7. Planning the Project 8. Determining the Audience 9. Writing 10. Reviewing the Documents Part III : Post-Writing Process 11. Technical Editing 12. Indexing 13. Looking Back and Ahead - Postmortem Part IV : Styles and Standards 14. Gook Documentation 15. Quality and Usability of Documents 16. Setting the Standards and Style 17. Guidelines Part V : Structure of the Document 18. Organizing Information 19. Structuring the Information 20. Parts of a Documents 21. Structuring Various Documents Part VI : Technical Writer At Work 22. Becoming a Technical Writer 23. Technical Writing as a career 24. Writing and Impressive Resume 25. Attending an Interview 26. At Work 27. Team Culture Part VII : Language and Checklists 28. A Dozen Punctuation Rules 29. 20 Rules of Effective Writing 30. Frequently Misused Words 31. Checklists Part VIII : Appendices A. Localization B. Graphical User Interface C. Technical Writing Tools D. A Comparative Study : Chak De India Glossary Bibliography Index

Book Content of The Art of Writing A Resume 1. Resume-What is it? 2. Myths and Misconceptions 3. Errors While Creating Resumes 4. Formatting The Resume 5. Contents of A Resume 6. An Electronic Resume 7. Cover Letter 8. 25 Tips For Creating Resume 9. Funding Resume Appendices A Resume Questions B Action Verbs C Quick Summary

The book aims to teach and enforce the basic rules of writing emails. Students are used to writing very informal emails following no punctuation or capitalization rules. They carry this habit over to the organizations where they join and end up writing email that dont convey the message it is supposed to. This book contains suggestions and guidelines about writing effective emails which will help you avoid any potential embarrassment at work. The focus is on the content of an email message---what to write, how to write, what not to write, what to do, what not to do, and a few other aspects that you need to know. With a little consideration and thought each one of you can write effective, clear, workable, and effective emails. Concentrating at small details, you may never have thought about, can do a lot of wonders. How? Check on! Contents : 1. An Overview 2. Netiquette 3. CCING Mails 4. Write Subject Lines 5. Email signature 6. Email Productivity Tips 7. Guidelines 8. Email Program 9. Emoticon Dictionary

The book is organized into four parts and 17 chapters. Each chapter ends with a summary and provides short and easy questions to review the learning and a mini- project task to explore new horizons of knowledge. Part - 1 Provides a fresh foundation to the knowledge of communication media and technology, English language as a medium of communication and reading skills. Part - 2 Deals with the oral communication context and skills. In five chapters, this part explains oral communication process, oral communication forms and guidelines to face specific challenges like interviews, presentation, meeting and conference. Part - 3 focuses on written communication and consists of eight chapters. Part - 4 is the most interesting part in which different skill building exercises are given for use under the direction of an instructor. The aim is to assemble useful information in a concise manner to management students, so that they can bridge their communication knowledge and skill gaps in a short time period and become employable in challenging positions of Indian organisations and MNCs. Contents : Part − 1 Foundation of Communication 1. Communication Basics 2. Communication Media and Technology 3. English Language - A Media of Expression 4. Reading Skills Part − 2 Oral Communication 5. Oral Communication 6. Oral Communication Forms 7. Interviews 8. Management Presentation 9. Meeting Presentations 10. Meeting and Conferences Part − 3 Written Communiction Skills 11. Effective Business Writing 12. Letter Writing 13. Business Letters 14. Office Communication 15. Employment Letters 16. Business and Technical Reports 17. Research Report Writing 18. Business and Research Prososals Part - 4 Laboratory Manual Section − 1 Know Your Skills and Class Mates Section − 2 Reading Skills Section − 3 Listening Skills Section − 4 Conversation Skills Section − 5 Negotiation Skills Section − 6 Presentation Skills Section − 7 Writting Skill Web Assignments References

English fascinated me from childhood. It was my passion and quest to feel the veins and pulses of English Language – its grammar and usage, makings and breakings, forms and functions, moods and modes, tone and rhythm, morph and phone, style and diction, structures and figures, prosody and rhetories, language and literature. Though arbitrary like all languages and grammars, English is the most lucid, placid and openminded of all languages, that has made it a world class language and lingua franca. As a teacher of English for thirty-three years and principal for 16 years in KVS and NVS, a participant, resource person, associate director and director in many English Language Teaching courses of regional, national and international platforms, I thought I should put on record all my studies, feelings, findings and representations of grammar and usage, linguistic and literary aspects, phonetics and communication skills in the form of an 'all-in-one' book for the greater and broader benefits of all the students and teachers from high school to university levels across the globe. Thus, this book was born. There have been conflicts between the traditional and modern school of English grammar, which can be easily sorted out by simple correlation and reconciliation, corrections and modifications time to time in the course of growth and evolution of language and grammar. In this book, my mission and vision has been to build up a balanced approach taking both the schools hand in hand. This book, as a text book and a reference book too, has been deliberately devised with graded learning and doing materials for very effective benefit of the students and teachers from high school to university level. The students with English Elective and Honours in the graduation level and post graduate students with English Literature, Linguistics and Phonetics will be immensely benefitted by this book. The basic as well as the advanced aspects and concepts in different areas of grammar, usage, composition, linguistic and literary aspects, phonetics and communication skills have been discussed intensively and exhaustively with highly motivating and knowledge-enriching exercises of varied types. Apart from being beneficial to the students and teachers in the school, college and universities in India and abroad, this book will be of great help to the aspirants of different competitive examinations like UGC-NET, CAT, MBA, GRE, GMAT, AFCAT, SSB, CDS, SSC, CLAT, TOEFL, IELTS, Banking examinations, Civil Service Examinations, other UPSC examinations, State level Administrative examinations and all other competitive examinations. Contents - 1. Introduction 2. Form, Function and Meaning 3. Basic Language Skills (LSRW) 4. Vocabulary 5. Word 6. Types of Words 7. Some Common Specific Usages of Words 8. Declension-Functional Classification of Words 9. Noun or Noun Phrase (Qualitative Division or Kinds of Noun) 10. Number (Quantitative Division of Noun or Noun Phrase) 11. Gender of Noun 12. Person of Noun (Personal Pronouns and Their Grammatical Persons) 13. Declension: Functions of Noun in Different Cases (Functional Classification of Noun) 14. Concord or Conjugation (Agreement of Subject-verb, Number, Gender and Person) 15. Pronoun: Functional Classification 16. Adjective: Functional Classification and Usage 17. Adjective of Degree of Comparison 18. Determiners 19. Pre-determiner, Mid-determiner or Central Determiner and Post-determiners 20. Verb or Verb Phrase 21. Phrasal Verbs (With Wide Range of Synonyms) 22. Finite and Non-finite Verb 23. Transitive Verb or Object-carrying Verb 24. Other Categories of Verbs 25. Auxiliary Verbs (Be, Have, Do and Modals) 26. Question Tag or Tag Question 27. Adverb 28. Prepositions 29. Conjunction (Connector or Combinator) 30. Interjections 31. Word Formation 32. Prefixes: Segments Added to Front of Root and Stem Word ('Adya-Pratyaya' in Sanskrit) 33. Suffixes: Segments Added to End of Root and Stem Word ('Antah-Pratyaya' in Sanskrit) 34. Root or Nucleus Words 35. Phrase Compound Word, Hybrid Word Formation 36. Clause Analysis 37. Sentence Analysis 38. Types of Sentence 39. Synthesis 40. Mood (Moods of Verb in Sentence) 41. Syntax and Semantics 42. Basic and Deep Structures 43. Graded Structures for Systematic Language Acquistition of the Learners of Elementary and Middle Classes 44. Tense: Concept of Tense and Time 45. Functions of Modal Auxiliaries

English fascinated me from childhood. It was my passion and quest to feel the veins and pulses of English Language – its grammar and usage, makings and breakings, forms and functions, moods and modes, tone and rhythm, morph and phone, style and diction, structures and figures, prosody and rhetories, language and literature. Though arbitrary like all languages and grammars, English is the most lucid, placid and openminded of all languages, that has made it a world class language and lingua franca. As a teacher of English for thirty-three years and principal for 16 years in KVS and NVS, a participant, resource person, associate director and director in many English Language Teaching courses of regional, national and international platforms, I thought I should put on record all my studies, feelings, findings and representations of grammar and usage, linguistic and literary aspects, phonetics and communication skills in the form of an 'all-in-one' book for the greater and broader benefits of all the students and teachers from high school to university levels across the globe. Thus, this book was born. There have been conflicts between the traditional and modern school of English grammar, which can be easily sorted out by simple correlation and reconciliation, corrections and modifications time to time in the course of growth and evolution of language and grammar. In this book, my mission and vision has been to build up a balanced approach taking both the schools hand in hand. This book, as a text book and a reference book too, has been deliberately devised with graded learning and doing materials for very effective benefit of the students and teachers from high school to university level. The students with English Elective and Honours in the graduation level and post graduate students with English Literature, Linguistics and Phonetics will be immensely benefitted by this book. The basic as well as the advanced aspects and concepts in different areas of grammar, usage, composition, linguistic and literary aspects, phonetics and communication skills have been discussed intensively and exhaustively with highly motivating and knowledge-enriching exercises of varied types. Apart from being beneficial to the students and teachers in the school, college and universities in India and abroad, this book will be of great help to the aspirants of different competitive examinations like UGC-NET, CAT, MBA, GRE, GMAT, AFCAT, SSB, CDS, SSC, CLAT, TOEFL, IELTS, Banking examinations, Civil Service Examinations, other UPSC examinations, State level Administrative examinations and all other competitive examinations. Contents - 46. Transformation of Sentences 47. Ellipsis 48. Punctuation 49. Idioms or Idiomatic Phrases or Cliches 50. Common Homonyms Distinguished 51. Common Synonyms Distinguished 52. Error Analysis 53. Similar Sentences Distinguished 54. One Word Substitutions 55. Basic Concepts Underlying the Rules of Spelling – A Morphophonemic Study: Illustration 1 to 55 56. Common Words Often Misspelled 57. Prosody and Rhetorics 58. Verse Forms 59. Types of Traditional Poetry: A Bird's Eye View 60. Figures of Speech 61. Critical Appreciation 62. Subtitling or Outlining and Note-making 63. Precis 64. Art of Composition 65. Advance or Higher Skills of Writing 66. Art of Letter and Paragraph Writing 67. Paragraphs, Essays, Letters and Applications 68. Great Sayings by Great People 69. Language and the English Language 70. The Making of English Language 71. The Making of English Literature 72. Branches or Disciplines of Linguistic Science 73. Phonetics Made Easy 74. Articulation of Speech Sounds 75. Phoneme, Allophone and Phonology 76. Syllable Patterns 77. Syllable and Stress 78. Juncture or Jointure (Connected Speech) 79. Intonation, Tonic Pitch or Pitch Contour 80. Immediate Constituent Analysis (IC Analysis) or Contrastive Stress Rising and Falling Tone

Business relations are built on effective communication, this relation become effective only when it is routed through proper skills. As the adage goes business cannot live in vacuum, it needs to breathe fresh air in the form of contracts, agreements and so on. No doubt communication can easily achieve all that which is predetermined by us and helps us to reach the target with ease. Further it is definitely not an easy task to realize the promotions into actual, it needs a great amount of effort with systematic approach which can transfer an ordinary employee into an in valuable assets of an organization. One should have tremendous amount of communication skill and strength to implement the same at different levels to achieve the required amount of efficiency. Communication is successful only if it is two ways, one should be a good listener and observer then only he can be a good advisor. What is basically needed here is to understand and grasp the essential knowledge; our present book on Managerial communication mainly aims at this direction, the work concentrate not only on theoretical aspect managerial communication. The lucid language and effective presentation of the communication tools gives an extra value to our work on the subject. There are basic concepts which mainly deal with the fundamentals of the subject and there are unique tools used to present the subject in a well-structured design to accept the challenges of present day’s requirements by the business organizations. As the present scenario of business demands tremendous strengths among the employees to achieve the goals, everyone the organization has to contribute towards the direction of achieving success, which an effective managerial communication are the basic needs. We have prepared the book according to the First Semester MBA, VTU. We sincerely invite careful suggestions from fellow teachers and expect a pat from seniors in field of teaching Managerial Communication, which gives us extra strength to do more and more positive work.   Contents- 1. Introduction to Communication 2. Oral Communication 3. Wrottem Communication 4. Business Letters and Reports 5. Presentation and Negotiation Skills 6. Employment Communication

Business Communication is one skill that will always remain the key to success in any business and profession. This book is designed to be a companion for everyone in business or profession. This difficult subject of communication has been made easy by the avoidance of management jargon and by practical examples given from everyday experience of business and industry. These actual business situations will provide a useful guide to teachers, students and executives as to the correct method of learning this subject. Wherever possible, class participation and home assignments have been indicated. Communication skills can be acquired only by practice. This book, we trust, will assist in this process if the teachers, students and others using it, follow the practical hints. Contents : 1. Objectives of Business Communication 2. Management and Communication 3. Communication Techniques 4. Communication and Decision-making 5. Readiness for Communicating 6. Barriers to Communication 7. Principles of Communication 8. Problems in Modern Techniques of Communication 9. Crosswise Communication 10. Written and Oral Communication 11. Meetings,Committees and Conference 12. Communication in the Managers Day 13. Speeches 14. Written Communication 15. Punctuation 16. Parts of business Letters 17. Some Dos and Dont s in Correspondence 18. Applications 19. Inquiries,Offers and Orders 20. Complaints,Claims and Adjustments 21. Credit Letters 22. Status Inquiries 23. Collection Letters 24. Sales and Circular Letters 25. Banking Correspondence 26. Insurance Correspondence 27. Agency 28. Foreign Trade Correspondence 29. Miscellaneous Secretarial Correspondence 30. Public Relations 31. Precis Writing of Commercial Matter 32. Report Writing 33. Minutes Writing 34. Drafting of Representations 35. Dialogues 36. Case studies in Business Communication

This is a handbook of Business Communication for students as well as for professionals and business persons. It gives a sound understanding of communication theory and the principles of effective communication, both oral and written. It contains many communication techniques and tips for handling delicate situations tactfully. Besides a number of illustrative examples, every chapter has practice exercises. This ninth revised edition takes into account the communication needs of business people. Topics such as dealing with cross-cultural communication, choosing the most effective medium for conveying a message in a specific situation, sending fax messages, and e-mail etiquette have been carefully explained. Contents : PART − I: Communication Theory 1. Basic Elements of Communication 2. Objectives of Communication 3. Methods of Communication(Verbal) 4. Methods of Communication(Non − Verbal) 5. Media and Modes 6. Channels of Communication 7. Barriers to Communication 8. Public Relation PART − II: Oral Communication 9. Listening 10. Group Communication 11. Interviews 12. Speeches 13. Presentations 14. Dialogue Skills PART − III: Written Communication 15. Reading Skills 16. Essentials of Effective Writing 17. Writing Tactfully 18. Layout of a Business Letter 19. Job Application 20. Personnel Letters 21. Goodwill Letters 22. Enquiries and Replies 23. Orders and Replies 24. Complaints, Claims and Adjustments 25. Collection Letters 26. Sales Letters 27. Credit and Status Enquiries 28. Bank Correspondence 29. Insurance Letters 30. Meetings: Notice, Agenda and Resolutions 31. Reports 32. Summarisation 33. Punctuation 34. Numerals

Communication may seem easy since everyone communicates, but so is running since everyone can run. Yet, runners need training when they have to compete. Managers need training to hone their natural communication ability into a fine skill. Effectiveness of communication is not measured by its speed, grace and by its effect on other people. The information and guidelines presented in this book have been developed from long experience of teaching and working with students of MBA and practicing managers in companies. The authors have organized the content on the basic of the MBA syllabus of Bangalore University. Contents : MODULE-1 : COMMUNICATION IN BUSINESS 1. Importance of Communication and Process of Communication 2. Forms of Communication 3. Communication Network of the Organization 4. Oral and Written Communication MODULE-2 : ORAL COMMUNICATION 5. Fundamentals of Oral Communication 6. Barriers and Gateways to Communication 7. Listening 8. Feedback 9. Communicating by Telephone 10. Public Speaking and Making Presentations 11. Non-Verbal Communication 12. Communication by Organizing Events MODULE-3 : REPORT WRITING 13. Reports and Formats 14. Structure of Reports 15. Principles of Writing Reports MODULE-4 : BUSINESS COMMUNICATION 16. Business Letter Format 17. Other Methods of Written Communication 18. Types of Letters 19. Sales Letters 20. Resume and Job Applications 21. Proposals 22. Technical Articles 23. Legal Aspects of Business Communication 24. Negotiating Skills MODULE-5 : ROUTINE CORRESPONDENCE 25. Circulars and Notices 26. Handling Complaints 27. Formal Invitations 28. Letters of Appointment 29. Evaluating Performance 30. Captions for Advertising 31. Company Documents and Notices 32. Meeting Documentation